Shipping & Returns
Shipping Policy
Processing Time
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All orders are processed within 1-3 business days.
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Orders are not processed or shipped on weekends or holidays.
Shipping Times & Costs
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Standard Shipping: 5-10 business days
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Express Shipping: 2-5 business days (additional cost applies)
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Shipping costs are calculated at checkout based on your location and shipping method.
International Shipping
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We offer worldwide shipping. However, delivery times vary depending on the destination.
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International customers are responsible for any customs fees or import taxes.
Order Tracking
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Once your order has shipped, you will receive a tracking number via email.
Lost or Delayed Packages
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If your package is delayed or missing, please contact us at [your email], and we will assist you in resolving the issue.
Return & Exchange Policy
We want you to love your OBEX phone case! If you're not completely satisfied, we offer returns and exchanges within 30 days of delivery.
Returns
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Items must be unused, in their original packaging, and in resellable condition.
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To initiate a return, contact us @obexcases on Instagram with your order number and reason for return.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
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If you received the wrong item or a defective product, we will replace it at no additional cost.
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For exchanges due to personal preference (e.g., different color or model), the customer is responsible for return shipping costs.
Refunds
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Once we receive and inspect your returned item, we will notify you via email.
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Approved refunds will be processed within 5-7 business days to the original payment method.
Non-Returnable Items:
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Custom-made or personalized phone cases are final sale and cannot be returned or exchanged unless defective.
For any questions or concerns, contact us @obexcases on Instagram